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Our Process

How We Work With You — Step by Step

No surprises. No pressure. No confusion. Here's exactly what happens from your first call to your final warranty — so you know what to expect at every stage.

Same-Day Response

Free Inspection

Written Warranty

No Hidden Fees

01Contact Us 02Free On-Site Inspection 03Written Estimate — Same Day 04Review, Ask Questions & Sign 05Work Begins 06Final Walkthrough & Cleanup 07Warranty & Ongoing Support

Process

01Contact Us

02Free On-Site Inspection

03Written Estimate — Same Day

04Review, Ask Questions & Sign

05Work Begins

06Final Walkthrough & Cleanup

07Warranty & Ongoing Support

Done

Our 7-Step Process

From First Call to Final Warranty

Click any step to expand the full details. Every phase is designed to keep you informed, comfortable, and in control.

Step 01 · We respond within the hour

Contact Us

Reach out by phone, text, or our online form. For emergencies like active leaks or storm damage, we offer 24/7 response and can dispatch a crew the same day.

Call or text 917-232-3214 any time

Online form responses within 1 hour during business hours

24/7 emergency dispatch for active leaks and storm damage

No automated phone trees — you speak with a real person

Pro Tip

When you call, have your address and a brief description of the issue ready. This helps us bring the right materials to the inspection.

Step 01 · We respond within the hour

Contact Us

Reach out by phone, text, or our online form. For emergencies like active leaks or storm damage, we offer 24/7 response and can dispatch a crew the same day.

Call or text 917-232-3214 any time

Online form responses within 1 hour during business hours

24/7 emergency dispatch for active leaks and storm damage

No automated phone trees — you speak with a real person

Pro Tip

When you call, have your address and a brief description of the issue ready. This helps us bring the right materials to the inspection.

Step 02 · Scheduled within 24 hours

Free On-Site Inspection

We come to your property and conduct a thorough inspection — not a quick glance from the driveway. We get up there, document everything with photos, and give you an honest assessment.

Full visual inspection from the roof surface

Attic inspection for water staining and structural issues

Photo documentation of all damage and problem areas

Insurance damage documentation if applicable

Pro Tip

If you suspect insurance may cover the damage, mention it when you call. We can document the damage specifically for insurance claim purposes.

Step 02 · Scheduled within 24 hours

Free On-Site Inspection

We come to your property and conduct a thorough inspection — not a quick glance from the driveway. We get up there, document everything with photos, and give you an honest assessment.

Full visual inspection from the roof surface

Attic inspection for water staining and structural issues

Photo documentation of all damage and problem areas

Insurance damage documentation if applicable

Pro Tip

If you suspect insurance may cover the damage, mention it when you call. We can document the damage specifically for insurance claim purposes.

Step 03 · Detailed, itemized, no surprises

Written Estimate — Same Day

You receive a written estimate the same day as the inspection. Every line item is explained in plain English — materials, labor, disposal, and any optional upgrades.

Itemized breakdown of materials and labor

Multiple material options with price comparisons

Timeline estimate for project completion

Valid for 30 days — no pressure to decide immediately

Pro Tip

It's completely normal to get 2–3 estimates. Our estimates are detailed enough that you can compare apples to apples with any other contractor.

Step 03 · Detailed, itemized, no surprises

Written Estimate — Same Day

You receive a written estimate the same day as the inspection. Every line item is explained in plain English — materials, labor, disposal, and any optional upgrades.

Itemized breakdown of materials and labor

Multiple material options with price comparisons

Timeline estimate for project completion

Valid for 30 days — no pressure to decide immediately

Pro Tip

It's completely normal to get 2–3 estimates. Our estimates are detailed enough that you can compare apples to apples with any other contractor.

Step 04 · No pressure, no rush

Review, Ask Questions & Sign

Take as much time as you need. Call us with any questions — we'll explain anything that isn't clear. When you're ready, we sign a straightforward contract with no hidden clauses.

Clear contract with scope of work and total price

Payment schedule outlined upfront — no surprise charges

Start date confirmed at signing

Warranty terms explained before you sign

Pro Tip

Ask us about our workmanship warranty before signing. We stand behind our work with a written guarantee — not just a verbal promise.

Step 04 · No pressure, no rush

Review, Ask Questions & Sign

Take as much time as you need. Call us with any questions — we'll explain anything that isn't clear. When you're ready, we sign a straightforward contract with no hidden clauses.

Clear contract with scope of work and total price

Payment schedule outlined upfront — no surprise charges

Start date confirmed at signing

Warranty terms explained before you sign

Pro Tip

Ask us about our workmanship warranty before signing. We stand behind our work with a written guarantee — not just a verbal promise.

Step 05 · Professional crew, on time

Work Begins

Our licensed crew arrives on the scheduled date and gets straight to work. We protect your property, work efficiently, and keep you informed. Most residential roofs are completed in 1–2 days.

Crew arrives on time on the scheduled date

Tarps and protection placed over landscaping

All work by our own licensed employees — no subcontractors

Site supervisor available to answer questions throughout

Pro Tip

You don't need to be home during the work. We'll send you progress photos and call you when we're done.

Step 05 · Professional crew, on time

Work Begins

Our licensed crew arrives on the scheduled date and gets straight to work. We protect your property, work efficiently, and keep you informed. Most residential roofs are completed in 1–2 days.

Crew arrives on time on the scheduled date

Tarps and protection placed over landscaping

All work by our own licensed employees — no subcontractors

Site supervisor available to answer questions throughout

Pro Tip

You don't need to be home during the work. We'll send you progress photos and call you when we're done.

Step 06 · We don't leave until it's perfect

Final Walkthrough & Cleanup

When the work is complete, we walk the job with you and answer any questions. We perform a full magnetic nail sweep, remove all debris, and leave your home cleaner than we found it.

Final walkthrough with the homeowner

Magnetic nail sweep of all surrounding areas

Complete debris and old material removal

Final invoice matches the original estimate — no surprises

Pro Tip

During the walkthrough, ask us to show you the completed flashing at chimneys, vents, and skylights. These are the most common failure points.

Step 06 · We don't leave until it's perfect

Final Walkthrough & Cleanup

When the work is complete, we walk the job with you and answer any questions. We perform a full magnetic nail sweep, remove all debris, and leave your home cleaner than we found it.

Final walkthrough with the homeowner

Magnetic nail sweep of all surrounding areas

Complete debris and old material removal

Final invoice matches the original estimate — no surprises

Pro Tip

During the walkthrough, ask us to show you the completed flashing at chimneys, vents, and skylights. These are the most common failure points.

Step 07 · We stand behind our work

Warranty & Ongoing Support

After the job is complete, you receive written warranty documentation — both our workmanship warranty and the manufacturer's material warranty. We remain available for any follow-up.

Written workmanship warranty on all labor

Manufacturer warranty documentation for materials

Priority scheduling for warranty-related calls

Annual inspection reminders available on request

Pro Tip

Keep your warranty documents in a safe place. A transferable roof warranty is a meaningful selling point if you ever sell your home.

Step 07 · We stand behind our work

Warranty & Ongoing Support

After the job is complete, you receive written warranty documentation — both our workmanship warranty and the manufacturer's material warranty. We remain available for any follow-up.

Written workmanship warranty on all labor

Manufacturer warranty documentation for materials

Priority scheduling for warranty-related calls

Annual inspection reminders available on request

Pro Tip

Keep your warranty documents in a safe place. A transferable roof warranty is a meaningful selling point if you ever sell your home.

Your Roof Is Done — Warranty in Hand

Typical Timeline

From First Call to Finished Roof

Day 1

You call or text us

We respond within the hour

Day 1–2

Free inspection

We come to you — usually within 24 hours

Same day

Written estimate

Detailed, itemized, no surprises

Your timeline

You review & sign

No pressure — valid for 30 days

1–2 days

Work completed

Most jobs done in 1–2 days on site

Day of completion

Final walkthrough

Cleanup, nail sweep, photos

Our Commitments

What You Can Always Expect From Us

Honest Assessments

We tell you what your roof actually needs — not the most expensive option. If a repair will do the job, we say so.

Written Everything

Every estimate, every contract, every warranty is in writing. No verbal promises, no vague agreements.

We Show Up On Time

We arrive when we say we will. If anything changes, we call you in advance — never the day of.

Our Own Crew

No subcontractors. Every job is performed by our own licensed, trained, and supervised employees.

No Surprise Charges

The final invoice matches the estimate. If scope changes mid-job, we discuss it with you before proceeding.

We Stand Behind Our Work

Our workmanship warranty is in writing. If something isn't right, we come back and fix it — no questions asked.

Common Questions

Process FAQ

Ready to Get Started?

Step 1 starts with a single call or text. We'll take it from there.

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